The Department of Homeland Security, Emergency Preparedness & Response (EP&R),
Federal Emergency Management Agency (FEMA), National Emergency Training Center (NETC) has a requirement for Facility Support Services for the National Emergency Training Cente (NETC), at Emmitsburg, MD.
The primary services to be performed are operation, maintenance, repair, alteration (including minor construction), housekeeping, housing, transportation, repair of mechanical/electrical systems and structures; CCTV systems, HVAC, ground maintenance; construction inspection services; logistical and administrative support for students, copying, duplicating, mail, audio visual maintenance, housekeeping, warehouse and supply services, and property management. Student support includes residential, transportation, and data entry services.
NETC is home to many parts of the FEMA organization. This includes the United States Fire Administration, its National Fire Academy; the Training Division (including the Emergency Management Institute) of the Preparedness, Training and Exercise Directorate, the Field Personnel Division of the Office of Human Resource Management; the NETC Satellite Procurement Office of the Office of Financial Management; and a small element of the Information Technology Services Directorate.
The facility consists of approximately 107 acres of open and fenced land with paved and gravel roadways, paved sidewalks and parking areas. There are 26 buildings, including a fire pump station, and sewage lift station. The buildings have a gross area of 573,858 square feet allocated as follows:
Building 'A' - Dormitory 39,546 sq. ft.
Building 'B' - Student Center 7,104 sq. ft.
Building 'C' (East)- Dormitory 30,502 sq. ft.
Building 'C' (West)- Dormitory 52,018 sq. ft.
Building 'D' - Dormitory/Offices 35,623 sq. ft.
Building 'E' - Offices 47,268 sq. ft.
Building 'F' - Dormitory 26,177 sq. ft.
Building 'G' - Offices 10,309 sq. ft.
Building 'H' - Offices/Recreation Areas 27,868 sq. ft.
Building 'I' - Maintenance/Offices 38,900 sq. ft.
Building 'J' - Classrooms/Offices 60,722 sq. ft.
Building 'K' - Classrooms/Cafeteria 53,267 sq. ft.
Building 'L' - Dormitory 15,656 sq. ft.
Building 'M' - Classroom/Offices 8,673 sq. ft.
Building 'N' - Offices 61,315 sq. ft.
Building 'O' - Chapel/Offices 22,014 sq. ft.
Building 'P' - Cabin 2,000 sq. ft.
Building 'Q' - Barn 9,408 sq. ft.
Building 'R' - Sprinkler Lab 5,971 sq. ft.
Building 'S' - Simulation Lab 17,200 sq. ft.
Building 'T' - Offices 1,185 sq. ft.
Building 'U' - Burn Buildings Complex 1,224 sq. ft.
Building 'V' - Security/Central Fire Alarm 968 sq. ft.
Boat House (Storage) 540 sq. ft.
Space Information - As indicated on the site map, NETC consists of 26 buildings including: dormitories, a student center, exercise and simulation building, administration buildings, a physical fitness building, an educational and training building, a maintenance and warehouse building, a dining room and kitchen building, a brick barn, a boat house, and a log cabin.
Award of a firm-fixed price (FFP) contract is contemplated.
The North American Industrial Classification System (NAICS) code is 561210, with a small business size standard of $32.5 million [average annual receipts for 3 preceding fiscal years].
This procurement will be a 100% small business set aside.
The contract term is for a one-year base period, three (3) one-year and one (1) eleven (11) month option periods.
FEMA values this project at over $10M. epipeline has based the value on information about the current contract.
The intention of this requirement is to obtain contracted integrated facilities operation, maintenance and miscellaneous student services to support the Management Operations & Support Services Division at the National Emergency Training Center (NETC) facility in Emmitsburg, Maryland. The objective is to obtain reliable, efficient and effective services by applying a sound management and technical approach that will provide the best value and meet the objectives shown in this performance work statement.
The government's Management Operations & Support Services Division maintains the NETC facility in Emmitsburg, Maryland. The major facility function under the management of this Division includes operation, maintenance, housekeeping, admissions, data entry, housing, transportation and repair of mechanical / electrical systems and structures; provision of utilities, audio visual / television systems, ground maintenance; drafting, spec writing and construction inspection services; logistical and administrative support for staff, students, visitors, COOP Implementation, copying and duplicating services, mail and courier services, housekeeping services, warehouse and supply services.
The facility consists of approximately 107 acres of open and fenced land with paved and gravel roadways, wooded areas, concrete sidewalks, paved parking areas and 26 buildings.
The primary functions to be performed under the terms of this contract are the operation, maintenance, housekeeping, repair, modification, alteration and minor construction of the facility, physical facilities and grounds, as well as all student support (residential, transportation, and data entry services) for the
NETC. In performing these functions the Contractor shall provide all parts, labor, supervision and administration, tools,
equipment, vehicles, vehicle and equipment fuels, vehicle and
equipment maintenance required, unless specifically identified in Section 3 as Government furnished. The Contractor shall be
required to perform the required project management, administrative services, architectural and engineering services, scheduled maintenance services, trade craft services, landscaping services, housekeeping services, student support services, and other services described herein.
The Government objectives are specified below. In performing the objectives, the contractor shall provide all resources, including labor, supervision, tools, equipment, parts, vehicles, vehicle equipment and fuels, necessary to operate, maintain, and repair the facilities and utilities in a manner that will maintain a satisfactory facility condition and present a safe, clean, neat and professional appearance.
5.2 PROJECT MANAGEMENT:
The contractor shall manage the overall contract in accordance with the Contractor's final approved Project Work Plan. The Contractor shall update the plan on an annual basis. The Government must approve all changes to the plan.
5.3 WORK MANAGEMENT SERVICES:
The Contractor shall manage and administer the total work effort associated with modification, installation, minor construction, operation, maintenance and repair of the NETC site including trouble calls; recurring services including preventive maintenance (PM); testing and inspection; and operations such as student services support, etc., required to assure fully adequate and timely completion of the work requirements in a safe manner that achieves the contract objectives, outcomes, and requirements described herein. Included in this function are a full range of management duties including, but not limited to, planning, scheduling, maintaining the 7i and government support programs, report preparation, establishing and maintaining records, operate an on-site work order management office, attend meetings as required, and quality control. The contractor shall provide an adequate staff of personnel with the necessary management expertise and maintenance skills to assure the performance of the work in accordance with sound and efficient management practices.
5.3.1 Work Receipt: Maintain an on-site work order management office that is operational 24 hours per day, 7 days per week, 365 days a year for receipt of routine, emergency service calls and student support activities.
5.3.2 Work Order Management: Maintain and manage the 7i Oracle based government computer based work control system that is owned and used by the NETC for work orders. All work requirements shall be logged and entered into the computer-based 7i work control system.
5.3.3 Work Control. Implement all necessary work control procedures to fully ensure adequate and timely completion of work requirements, as well as tracking of work in progress. Plan, schedule, and perform sustaining work to assure material, labor, and equipment are available, and safety and environmental concerns are met, to complete all work requirements within the specified time limits and in conformance with the quality standards established herein.
5.3.4 Work Scheduling: Schedule all maintenance work, other than emergency responses, sufficiently in advance so that the occupants may be notified and concur. Requirements that require utility disruption shall be scheduled seven (7) working days prior to occurrence and the COTR and affected parties notified at that time.
5.3.5 Routine Service/Work Orders: This type of work includes routine service calls and multi-task work orders.
5.3.6 Emergency/Work Orders: Emergencies are work to repair or correct conditions, which constitute an immediate danger to health or safety of personnel, threaten to damage property or shall affect the mission of NETC. The COTR has the authority to identify priority service calls or work requests as emergencies.
The contractor's response time to an emergency during normal hours of work shall be no more than 15 minutes from receipt of phone request for service and the response time during other than normal hours of work shall be immediately but no more than 60 minutes from receipt of phone request for service.
5.4 TRADE CRAFT SERVICES:
Provide personnel that have the appropriate skill for that trade. The degree of skill of individuals shall be commensurate with that required for the work. All apprentices shall be supervised and have work checked by the applicable lead journeymen in their particular field. This requirement applies to all crafts. Trade Craft Services includes but may not be limited to the following:
5.4.1 Painting: Paint buildings, furniture, furnishings, and building components on a continuous basis. Work shall include but not limited to painting/sealing a variety of surfaces such as metals, wood, masonite, brick, cinderblock, concrete, HVAC and plumbing piping and equipment, drywall and plaster; including interior and exteriors of buildings and/or structures where appearance as well as surface protection are important. The Contractor shall prepare surfaces to include taping, spackling, and repair; mix paints for color; and apply prime, intermediate and finish coats.
Annually paint pavement markings and curbing using traffic paint to ensure clear visibility as necessary. This includes, but is not limited to, painting on asphalt road surfaces to designate proper driving lanes, pedestrian crossings, fire hydrant areas, reserved and regular parking spaces and tennis courts.
5.4.2 Carpentry: Perform all required carpentry work and related services to maintain all buildings, structures and facilities. Modification, alteration and installation shall be accomplished for new systems or equipment installation, renovation of office space or any other space.
Install, repair and maintain all roofing systems including roof insulation, rain spouts, down spouts, waterproof membrane, flashing, expansion and joints.
5.4.3 Masonry and Concrete: Perform all masonry and concrete work to perform maintenance and repair of the facility. Masonry and concrete work shall include, but not be limited to, brick and block laying, tile setting (including ceramic, quarry, stone, marble and mosaic), plastering, stonework (including marble, granite and paving stones or precast blocks), and concrete placing, finishing and repairing.
High pressure clean all masonry and concrete surfaces to remove mold, mildew and dirt to maintain a clean surface.
5.4.4 Electric: The Contractor shall perform all required electrical work and ensure a continuous supply of electrical power including electricity for miscellaneous seasonal and special events. This includes, but is not limited to, hanging all Christmas lights, operating stage lighting for graduation ceremonies, assisting news media and television producers, annual Fire Fighters Memorial Service.
Install, repair and adjust all electrical systems, including service and distribution, interior lighting, exterior lighting, emergency lighting, cathodic protection, uninterruptible power supply (UPS systems) and generators.
5.4.5 Locksmith: Perform all locksmith services to include, but not limited to, fabrication of keys, installation, maintenance and repair of all locks (electronic and other), opening of locks, replacing batteries in electronic locks, cutting and replacement of keys, and assist in maintaining the Best Locking System key control program. The Contractor shall meet the Building Hardware Manufacturer's Association (BHMA) Product Standards.
5.4.6 Maintain and Operate Building Environmental Systems: Inspect, install, operate, maintain, repair, test, adjust, calibrate, balance and replace all NETC utilities, HVAC equipment and systems, and other related systems. The heating, air conditioning, and ventilation systems to be maintained at NETC include, but are not limited to: heated/chilled water systems; condensing water systems; single zone, multi zone, and dual duct air handling units; fan coil units; steam and hot water radiation systems; unit heaters; low pressure and high pressure steam distribution systems; flash recovery systems; and pneumatic and electric control systems.
Inspect, install, operate, maintain, repair, test, adjust, calibrate, balance and replace system components of the Energy Management Control System (EMCS) and HVAC systems. Operate the system in the most energy efficient manner to conserve utilities and provide optimum equipment operation.
5.4.7 Plumbing and Related Systems: Perform all required maintenance and operation of plumbing and pipefitting work on all plumbing and sewage systems and components, and on all interior and exterior mechanical piping systems and components.
Install, repair and maintain plumbing related systems and their associated components in accordance with applicable sections of the most current edition of the Uniform Plumbing Code (UPC) and applicable State building codes.
220.127.116.11 Operation and Maintenance of Water Distribution Systems: Install, maintain and repair all domestic water generating and distribution systems.
Maintain distribution of potable water to all service outlets. Domestic hot water of not less than 120 degrees Fahrenheit shall be provided at all hot water service outlets unless directed by the COTR.
Perform all water treatment and water analysis to the domestic water systems.
Provide gas and maintain the liquid gas chlorination injection system at the NETC domestic water tank.
Waste water collection systems shall collect waste water and discharge it to the NETC/Emmitsburg sewer trunk line without leaks, stoppages, flooding, backflow.
Maintain the service contract on biocide maintenance for the grease treatment systems or establish a service to pump the grease traps and remove contents from the premises on as needed basis.
Drain, clean and make necessary repairs to the 300,000-gallon water storage tank once every 3 years and within the first 12 months after contract award.
5.4.8 Sign Work: Construct, repair and install all signs, nameplates, nametags, wall plaques and holders. The signs shall be constructed of either metal, wood, masonite, plastic or other comparable materials.
Reflective sheeting and letters shall be used on traffic signs to comply with Maryland State regulations. All other signs, nameplates and wall plaques shall be made in accordance with customer requests.
5.4.9 Metal Working: Maintain, repair and replace metal components of building, structures and installed building equipment. Construct and install metal components and parts. Metal working shall include heating and bending to form metal shapes, drilling, torch cutting, grinding, sawing and fitting of metal parts. Weld all types of metals. Welding shall be performed on light, heavy gauge and hardened metals. Metal fabrication shall include, but not limited to, welding, brazing, soldering and iron work fabrication, as well as, other types of sheet metal.
5.4.10 Maintain and Operate Fire Detection and Control Systems: Perform operation, maintenance, repair, testing and maintain records of all required fire detection and control systems; water based and dry systems, halon and portable fire extinguishers per, but not limited to NFPA National Fire Codes.
Repair, install, test, maintain and replace all fire alarm components to keep the system fully operational at all times. Repairs shall include, but not be limited to, repair or replacement of automatic detectors, manual pull stations, visual and audible alarms, control and annunciator panels, and other wiring and equipment.
Operate, update and maintain the Cerberus Computer equipment, software program and associated components that operate the central fire alarm system.
5.4.11. Miscellaneous Building Maintenance, Installation, Repair and Alteration: Perform all miscellaneous maintenance, installation, repair and alteration work. The Contractor's services shall include, but are not limited to: equipment and furniture repair in student dorm rooms, classrooms, staff offices, lounges and all lobby areas; install, repair, secure and replace traverse and curtain rods; cut all glass as requested for mirrors, windows, doors, diplomas, training aids, lab, display
cases, furniture, kitchen, gauges and investigative aids; provide labor services to perform minor repairs on the government vehicles to include but not limited to installing spare tires, inflating tires, charging batteries and jump starting the vehicles, wash the interior and exterior surfaces and vacuum the government vehicles; reset all time clocks after any disruption in electrical power service; provide an annual inspection and service contract with a JLG certified Company to inspect, maintain and repair the 70' JLG Lift vehicle.
5.4.12 Elevator Repair and Maintenance: Perform all maintenance and repair of all elevators and perform elevator inspections.
5.4.13 Typewriter and Facsimile Repair: Repair all typewriters and facsimile machines within 4 working days; and perform preventive maintenance which will include cleaning and lubrication. Repairs shall be performed by a licensed and certified company.
5.4.14 Exercise Equipment Maintenance and Repair: Repair and perform preventive maintenance on all equipment located in the building 'H' exercise rooms including bicycles.
5.4.15 Audio Visual Services: Perform Audio Visual Services to include but not be limited to: satellite dishes, replace, install wire, cable and equipment as necessary to meet NETC audiovisual/television demands; setup A/V equipment, provide and maintain repair and test equipment, spare parts, fittings, connectors, bulbs, etc., and ensure timely maintenance and repair.
Install, relocate, inspect, service and repair Intrusion Detection Systems (IDS), controls, devices, components, batteries and associated wiring; install, relocate, inspect, service and repair Closed Circuit Television (CCTV) system cameras, monitors, recorders, video input and output cards, video switches, controllers and remote controllers, transformers and associated power wiring, fiber optic transmitters and receivers, and associated coaxial and fiber optic cabling.
5.4.16 AutoCAD Drafting/Engineering Technician Services: Provide AutoCAD drafting on a continuing daily and continuous basis.
Transfer paper/Mylar drawings and scanned drawings into the AutoCAD Program on a continuous daily basis.
AutoCAD drawings shall be created and maintained on the government provided computer and 'AutoCAD' drafting software program. Drawings shall include, but not be limited to: Fire Protection, Space Management, Electrical Power/Lighting, Communications, Site Drawing which designate grades, contours, drainage systems, relations of facilities to existing site and city street system, utilities and entrances, buildings and structures locations, sidewalks, steam tunnels, parking areas, power transformers, trees, shrubbery, lawn surfaces, paved surfaces, water distribution, open space, culverts, and manholes. Detailed exterior utility layouts, Electrical riser diagram of buildings and components, heating, air conditioning, dehumidification, mechanical ventilation, refrigeration, plumbing systems, piping and equipment, electrical outlets, raceways, distribution panels, conduits, lighting arrangements and type, light and power distribution panel board description and cable sizes, sprinkler systems.
Perform site survey work, prepare specifications for small projects, creating, modifying, maintaining, revising and reviewing space management, architectural, mechanical, electrical drawings of the NETC site, structures and grounds on the government provided AutoCAD Drafting System on a continuous basis.
Perform engineering technician services to include standardized assignments associated with Engineering Technician functions.
Collect relevant engineering data to aide in problem solving or development of construction/upgrade requirements and specifications.
5.4.17 Safety & Environmental Protection: Comply with all applicable Federal, State and Local laws, regulations and standards regarding safety, environmental protection and pollution control.
18.104.22.168 The Contractor shall provide, update and edit various safety and environmental programs and plans as an agent for the government and provide updated site specific plans and programs to the COTR.
22.214.171.124.1 The plans and programs shall be for government and contract employees at NETC and shall at a minimum include the following:
Hazardous Communication Plan
Job Hazard Analysis
Hazardous Materials Plan
Thermal Stress Plan
Welding Safety/Hotwork Plan
Mobile Equipment Safety Plan
Defensive Driving Plan
Power Equipment and Lift Truck Safety Plan
Spill Prevention and Control Plan
Underground and Above Ground Storage Tank Plan
Environment Management Plan
126.96.36.199 Asbestos Abatement (ACM): Remove and dispose of small amounts of ACM as designated by the COTR and asbestos materials found in the process of doing repair, maintenance or renovation work required by the contract. The estimated amount of ACM shall not exceed 6 fitting or linear feet per year. Disposal shall be off-site at an approved disposal site.
188.8.131.52 Underground (UST)and above ground fuel storage tanks: Contractor shall maintain all fuel storage tanks according to applicable EPA and Federal/State maintenance guidelines including necessary and required testing mandated by EPA and the State of Maryland. Contractor shall pay all associated fees for tank testing by an independent and licensed tank testing company and is responsible for all required repairs to meet federal and state guidelines.
5.4.18 Preventive Maintenance (PM): Maintain, update and operate a regularly scheduled Preventive Maintenance Program. Update the listing of the equipment requiring PM and the preventive maintenance tasks as required to describe changes to equipment, scope and frequency. Perform all preventive maintenance in accordance with manufacturers' specifications, GSA Standards, regulations and directives.
5.5 GROUNDS MAINTENANCE:
Provide grounds maintenance services at the NETC. The grounds maintenance work shall include, but not be limited to, maintaining landscape in a professional, healthy, vigorous and well maintained appearance/condition by the cutting and incidental trimming of grass turf areas of generally flat terrain, watering, shrub pruning, plant bed cultivation and mulching, tree pruning, tree removal, leaf removal, stump removal, shrub and tree establishment, grassing, soil test sampling, fertilization, liming, edging, weed abatement, and landscape pest control.
5.5.1 Landscaping Services: Perform all landscaping services required at the NETC site in accordance with Standard Operating Procedure for Landscaping and Miscellaneous Services including but not limited to turf maintenance, tree maintenance, shrubbery maintenance, planting bed maintenance and Tom's Creek area maintenance.
184.108.40.206 Turf Maintenance: Turf maintenance shall include, but not be limited to, grass mowing, trimming, edging, sweeping, fertilizing, spraying, weed killer and removal, liming, seeding, removing leaves and trash, planting flowers, sodding, grading, reapply bark mulch when mulch deteriorates and renovating selective lawns.
Lawns and plant beds shall be maintained in a manner that promotes proper health, growth, rich natural color and neat appearance. Areas shall be free of broad-leaved weeds and weedy grasses that present an unsightly appearance, dead vegetation and debris. All surface disruptions are to be raked level and any resulting holes filled and seeded before mowing.
Grass Cutting: Grass shall be free of scalping, rutting, bruising and uneven or rough cutting producing a neat, clean, even cut. Grass clippings shall be raked and removed when excessive accumulation occurs or when notified by the COTR. Each successive mowing shall be at approximate right angles to the previous mowing where practical. All power mowing equipment shall be equipped with mufflers to avoid excessive noise. Prior to cutting, remove and dispose of all rubbish, debris and trash, including leaves, branches, rocks paper and other portable objects from within the maintenance areas. Litter shall be collected and disposed of on a daily basis, year-round, whether mowing is performed or not.
Level 1: Areas identified as Level 1 grass areas shall be maintained at a height of 1 1/2 to 3 inches. Level 1 areas include high visibility areas of the NETC grounds.
Level 2: Areas identified as Level 2 grass areas shall be maintained at a height of 3 inches to 6 inches.
Level 3: Areas identified as Level 3 shall be maintained monthly to keep wild growth of grasses under control.
5.5.2 Miscellaneous Maintenance - Perform miscellaneous maintenance including, but not be limited to, hauling scrap metal generated from the shops and from construction sites to an off-site location, emptying exterior trash receptacles, filling exterior cigarette urns with sand, and setting up for special events.
5.6 PEST CONTROL SERVICES:
Provide pest control services at the NETC, except Building K, which is performed by the food service contractor. Ensure that treatment is rendered, as appropriate, to control, prevent, or otherwise mitigate the pests. Accomplish the application of pest control treatment and use of techniques and ensure that all services are performed in an efficient, safe and effective manner.
5.6.1 Pest Control Services shall be provided for a variety of insects, arthropods, invertebrates, and animals which includes but not limited to the following; wasps, ticks, hornets, termites, bees, yellow jackets, roaches, mosquitoes, caterpillars, spiders, ants, fleas, earwigs, silverfish, moles, mice, rats, ground squirrels, birds and reptiles.
5.6.2 Provide regularly scheduled services to control cockroaches, ants, fleas, ticks, spiders, bees, wasps, hornets, pigeons, Japanese beetles, rats, mice and other vertebrate pests and shall include rodent traps and bait stations, carcass removal and animal captures. Provide bird nest removal and preventive maintenance to keep bird droppings off buildings and structures. Clean areas littered by bird nests and droppings. Identify any problem areas, structural features, potential areas for pest infestation, or personnel operational practices contributing to pest infestations, and any other constraints.
The goal is to accomplish a zero tolerance pest level.
5.6.3 Provide unscheduled pest control services on an 'on call basis' at various locations. Service response shall be made within 1 hour on work days and 2 hours otherwise. Respond to emergency pest control requests within 20 minutes during normal working hours and within 1 hour outside normal working hours after notification by the COTR.
5.6.4 Respond to emergency requests for removal of harmful stinging insects and their nests, including but not limited to, wasps, hornets and bees and spraying and removal of insects (i.e. flies, roaches) within all building structures.
5.6.5 Pesticides: All pesticides used by the Contractor shall be registered with the EPA and the State Department of Health, for the use intended, and shall be approved by the COTR. A list of pesticides to be used shall be submitted by the Contractor, to the COTR for approval 30 calendar days prior to use. All pesticide handling, mixing, storage and application shall be in strict accordance with manufacturer's label instructions.
5.6.6 The Contractor shall not be provided storage space for pesticides and pesticide containers. Maintain and operate storage facilities, off site, in a manner that precludes or minimizes health hazards or environmental contamination.
5.7 SNOW AND ICE REMOVAL:
Provide equipment, materials and labor to remove all snow and ice from all roads, parking lots, walkways, stairs, and entrance ways. Ensure that there is no appreciable buildup of snow (1 inches or more) or any ice on any road, walkway, street, parking lot, stairs or entrance ways during the entirety of the event. Snow removal and icy condition activities shall be continuous during the entirety of the event. See Snow and Ice Removal SOP.
5.8 WAREHOUSE AND SUPPLY OPERATION:
Provide an effective and efficient warehouse and supply operation. The warehouse operation shall include, but not be limited to, receiving, inspection, storing, inventory, disposal, assembling, issuing, delivery, packing and crating, and shipping a variety of bin and bulk supplies, materials and equipment. (See Warehouse Operation SOP).
5.8.1 Provide, operate and maintain vehicles and equipment used for receipt and delivery of materials, supplies and equipment.
5.8.2 Inventory Services: Provide Inventory Services and Property Management duties in accordance with FEMA Manual 6150.1 and the NETC Instruction 6150.1.
220.127.116.11 Perform a room-by-room, building-by-building physical inventory of all Government-owned personal property using a 'wall-to-wall'(closed) inventory each fiscal year. The inventory shall be labeled and inventoried using a Government barcode sticker and entered into the USFA property management computer system.
18.104.22.168 Print and prepare FEMA Form 61-9, Custody Receipts for Government Property on Personal Charge, to account for and control non-expendable property and sensitive items that are not required to be bar-coded.
5.8.3 X-Ray Services: The Contractor shall operate the
X-ray machine located in the warehouse receiving area in accordance with the Mailroom/Warehouse X-ray Inspection System Standard Operating Procedures.
22.214.171.124 The Contractor shall keep the X-ray machine and immediate work area clean and presentable that includes dust, debris and work materials.
5.9 SPECIAL AND MISCELLANEOUS SERVICES:
Provide support for day to day activities and special events at the NETC for the following but not limited to miscellaneous furniture and equipment relocation, setting up and assembly of furniture including desks, chairs, beds, mattresses, springs, tables, lamps, rugs, bedroom furniture and equipment (office and classroom), machines, displays, conference room equipment, teaching and lecture material throughout the NETC and transporting of equipment for servicing and repair between NETC and Washington, DC, Baltimore, and other locations within the commuting distance of NETC (100 mile radius).
5.9.1 Stamp, scribe and cut miscellaneous name plates, badges and signs using the government provided engraver.
5.9.2 Support the Fallen Firefighters Memorial Service conducted at NETC annually during the month of October. Provide electrical, audio visual and housekeeping support in support of the event on the weekend of the service and return the facility to normal condition on the last day of the event. Setup the chapel, dining hall and the memorial area and mounting of the FFM plaque. Provide and plant 125 gold mums and 125 bronze mums at the FFM site during the week prior to the ceremony and provide a minimum of eight (8) portable toilets and six (6) wheel chairs for the weekend.
126.96.36.199 The Contractor shall provide maintenance, repair and propane fuel to ensure eternal flame at memorial is operational 24/7 365 days per year.
5.9.3 Support all special events held on the NETC grounds. Place trash containers at designated areas on the facility prior to the event, setup tents, tables, chairs, grills and other equipment/materials, remove, empty and return to original location following the event.
5.9.4 Staff the recreation facilities and disburse athletic equipment to the students and guests of NETC. The Contractor shall be accountable for all athletic equipment and track all disbursement.
188.8.131.52 The recreation facilities hours are: Monday through Friday from 6:00 a.m. to 8:30 a.m., 11:30 a.m. to 1:00 p.m., and 3:30 p.m. to 10:30 p.m., Saturday and Sunday from 6:00 a.m. to 8:30 a.m.; 11:30 a.m. to 1:00 p.m.; and 3:30 p.m. to 8:00 p.m.
5.9.5 Coordinate logistical support for special groups to include but not limited to lodging, meeting space, meeting set-ups, and audio-visual equipment preparation in accordance with the definitions and guidelines contained in Federal Emergency Management Agency (FEMA) Instruction 6200.3, most current edition (April 6, 1998) and FEMA /NETC Instruction 6900.1, most current edition (March 4, 1997). Approximately twenty special groups are coordinated annually.
5.9.6 Coordinate logistical support for visitors, to include foreign visitors, at NETC in accordance with the definitions and guidelines contained in FEMA/NETC Instruction 6000.2.
5.9.7 SWITCHBOARD OPERATOR: The Contractor shall staff the NETC Switchboard Monday through Friday, excluding government designated holidays between the hours of 7:00 a.m. and 6:00 p.m.
184.108.40.206 The Contractor shall provide replacement personnel to answer the switchboard to allow employee breaks and other circumstances during the 7:00 a.m. to 6:00 p.m. period.
5.9.8 Badging, ID Cards, key control & fingerprinting:
The Contractor shall collect personal information from applicants for the production of FEMA ID Cards, obtain authorization, enter data in to the ID System, produce and issue FEMA ID Cards.
220.127.116.11 The Contractor shall maintain inventory control of Government keys for issue and return, process requests for production of Lock and Key Work Orders, issue and receive turn-ins of Government keys, conduct Lock and Key Inventories of buildings and staff personnel, maintain a Computer Database of Lock and Key Control and maintain the Key Control Signature Cards (manual issue & turn-in).
5.9.9 Fingerprinting Services: The Contractor shall provide fingerprinting services for in-processing all staff and contractors at NETC. All contractor personnel shall be fully trained and qualified to perform both electronic fingerprints and ink fingerprints on cards. Work shall be performed according to DHS/FEMA Agency Standards.
5.10 GOVERNMENT VEHICLE MANAGEMENT:
Maintain the Government Owned Vehicles (GOV) to ensure adequate and dependable transportation for NETC staff. Ensure GOV's are properly maintained according to GSA standards and guidelines. Provide vehicles for government staff use in accordance with current NETC Instructions 6250.2 and FEMA Manual 6250.2, 24 hours a day, 7 days a week, 365 days a year.
5.11 COURIER SERVICES:
Provide courier service in support of the NETC.
5.11.1 Provide, maintain, operate and repair, as needed, the vehicles necessary for performance of this service.
5.11.2 Provide daily pick-up and delivery of mail, official distribution, packages, boxes and materials to and from FEMA headquarters and various locations, staff offices and elements in accordance with the NETC route for mail and courier services. Both the FEMA Headquarters and Berryville, VA courier's shall be required on a case by case basis to transport government property, i.e., file cabinets, televisions, computers, refrigerators etc., not to exceed 125 pounds and cannot exceed overall 30 inchesx30 inchesx 4' Height.
18.104.22.168 Berryville VA: Provide pickups and delivery of mail, official distribution, packages, and materials to and from NETC and the MWEAC located in Berryville, VA on each Monday, Wednesday and Friday. The specific days can be altered as needed by providing Contractor 24 hours written notice by the COTR. In addition, as required with 24 hour written notice on an as needed per call basis, not to exceed 30 trips per fiscal year, the contractor shall provide a Thursday run to Berryville, VA.
22.214.171.124 Provide unscheduled pick-up and delivery of correspondence, packages, materials, and equipment from other locations within a 100 mile radius of NETC when approved in writing by the COTR. (See Courier Services SOP).
5.12 MAIL AND DISTRIBUTION SERVICE:
Provide a NETC Mail and Distribution Center according to the policies and procedures in accordance with the US Postal Service Domestic Mail Manual, International Mail Manual and FEMA Manual 5250.1. These policies and procedures include metering of all mail prior to mailing.
5.12.1 The service includes but not limited to delivery and pick up of mail matter and internal distribution to and from locations at the NETC; receiving and delivering mail from and to the United States Post Office, Emmitsburg, Maryland and other postal outlets within a 30 mile radius of NETC and assisting organizational elements in the packaging of materials for mailing at the direction of the COTR.
5.12.2 Solicit and maintain a listing of representatives from each NETC element or activity authorized to sign for special mail. (See Mail & Distribution Services SOP).
5.13 COPYING AND DUPLICATING SERVICES:
Provide copying and duplication services in support of the NETC which includes but not limited to set up, operation and routine maintenance of electrostatic copier/duplicating and blueprint reproduction machines, maintaining production control and supply usage records and packaging documents for shipment. (See Copy & Duplicating Services SOP).
5.14 HOUSEKEEPING AND JANITORIAL SERVICES:
Provide housekeeping/janitorial services, including linen requirements, trash removal and recycling services in support of NETC.
5.14.1 Clean and maintain all buildings and rooms (See Exhibit 5 NETC Site Characteristics) according to standards listed in Exhibit 9 and GSA Handbook on Custodial Management, PBS P 5810.2B dated June 22, 1988. The areas not included in the Janitorial and Housekeeping Services are the following: Building B - Bar Area, Building D - convenience store operated by O'Leary's Emporium, Dining Room and kitchen areas.
126.96.36.199 Handle, transport and ensure the recycling of all materials intended to be recycled. Materials intended to be recycled are: paper, aluminum cans and telephone books. Empty all recycling containers and provide new clear plastic bags and containers as needed.
5.14.2 Check the contents of each dormitory room daily, and compare it with the inventory sheet attached to the back of each door. Any discrepancies shall be reported to the COTR immediately, i.e. missing clock radio, television.
188.8.131.52 Verify that each dormitory room has an updated inventory sheet attached to the back of all dormitory rooms on a bi-monthly basis, reporting any discrepancies to the COTR.
5.14.3 The work shall be performed each working day before 8:00 a.m. or after 9:00 p.m. for all areas except dormitories. Cleaning in dormitories shall be done between 8:30 a.m. and 2:30 p.m. Floors, hallways, steps, etc. will be wet mopped and dried before 7:30 a.m. in the office buildings and classroom areas that are occupied by employees/students. Working days for occupied dormitory rooms are Sunday through Saturday. Working days for office areas are Monday through Friday. A member of the housekeeping staff shall be available during weekdays until 5:00 p.m. for responding to requests for services. There are approximately 20 weekends each year when large classes are in session. When this occurs, Saturday and Sunday are to be considered normal working days for the classrooms used. In addition, lavatories in high traffic areas (supporting classrooms and assembly areas) shall be cleaned twice daily: Once prior to 7:30 a.m. and again between 12:30 p.m. and 1:30 p.m.
5.14.4 Perform, on request, utility-type janitorial work anywhere within the buildings as required by the COTR. The work includes such activities as:
184.108.40.206 Servicing complaints and performing special cleaning necessitated by the vacating of space by building occupants, alterations to the buildings, special conferences, clean-up work made necessary by toilet floods and similar occurrences.
220.127.116.11 Emptying on a daily basis the trash receptacles and cigarette urns located around the campus, replacing sand in urns monthly. There will be approximately 25 trash receptacles located at various outdoor sites on campus. The government will provide the trash cans. Remove the trash bags to a dumpster designated by the COTR and provide new trash bags.
5.14.5 Clean lavatory rooms in high traffic areas (supporting classrooms and assembly areas) twice daily; once prior to 7:30 a.m. and again between 12:30 p.m. and 1:30 p.m.
5.14.6 The work schedule in Exhibit 9 provides the minimum amount of times the work is to be performed during the contract year.
5.14.7 Furnish all supplies (e.g., paper towels, toilet tissue, toilet seat protectors, trash bags, laundry soap, hand soap (liquid and wrapped bar), all cleaning supplies). All supplies shall meet GSA standards.
5.14.8 LINEN REQUIREMENTS: Responsible for providing linen services. Linen is defined as bath towels, hand towels and washcloth. Bed linen is defined as sheets and pillowcase only.
18.104.22.168 Provide linens and linen service to support 476 dormitory rooms with 499 beds (448 twin XL & 51 full). The student population will fluctuate weekly; therefore, provide services to ensure that each room is provided the services as specified below.
22.214.171.124 Provide each student's room with a complete change of bed linen on each Friday or whenever the room occupant checks out. Make the bed and clean each student's room daily.
126.96.36.199.1 Supply each student's room with one bath towel, one hand towel, and one wash cloth daily. Supply each student's room with one cloth shower bath mat weekly. Bar soap (1.5 oz. Bar) or liquid soap shall be provided for each new occupant and replaced as needed.
188.8.131.52.1.1 Establish and implement a procedure for allowing occupant to re-use towels at their discretion to reduce green house gases and energy.
184.108.40.206.2 Provide extra towels and washcloths for after hour student requirements as requested, including towels needed at the swimming pool.
220.127.116.11 Maintain an inventory system for the linen. This inventory shall track clean linen on shelf, linen in rooms, soiled linen awaiting pickup and linen sent out for laundry and cleaning services.
18.104.22.168.1 The Contractor shall at a minimum provide and maintain the following quantities:
Bath Towels 3500 ea
Hand Towels 3000 ea
Wash Cloths 3000 ea
Twin XL Flat Sheets 1500 ea
Twin XL Fitted 1500 ea
Full Flat Sheet 100 ea
Fitted Sheet 100 ea
Pillow Cases 3000 ea
Pillows 1200 ea
Bedspread XL 1000 ea
Bedspread Full 70 ea
Blankets 1500 ea
Bedspreads, Hospitality by Design, Carlton, 81 x 115, Twin XL
Bedspreads shall be 50% cotton/50% polyester blend face and back with a 3-oz. fluffy polyester fiberfill and shall be machine washable and laundered once per month.
Blankets, Owen, Oxford, Twin XL, 66 inches x 96 inches Blankets are 100% cotton leno weave with 2 inches center stabilizing band and hemmed 6 inches selvages. Preshrunk; machine wash and dry.
22.214.171.124 Linens shall meet the following minimum requirements.
Bath towels King 15.00 lbs. /dozen 100% Cotton
Wash cloth - 1.50 lbs. /dozen 100% Cotton
Hand towels - 4.50 lbs./dozen 100% Cotton
Bath Mats - 9.00 lbs./dozen 100% Cotton
Flat Sheets - 200 count
Fitted Sheets - 200 count
Pillow cases - 200 count
126.96.36.199 Pillows shall meet or exceed the following:
White, 20 inches x 30 inches queen bed pillow, durable ticking which is 100% cotton with a minimum thread count of 200 treads per square inch, and is filled with washable, refluffable, hypoallergenic, fire-resistant, odorless, treated with a mold and bacteria retardant. Flame resistant 100% Fossfill Polyolefin filler. All pillows shall be replaced within the first 3 months of the Base Year Period and every 12 months thereafter or sooner if needed due to normal wear and tear.
5.15 STUDENT SUPPORT SERVICES:
Provide student support services in the areas of Residential Services and Admission support in accordance with the NETC Student Support Services Standard Operating Procedures (SOP) manual.
5.15.1 Maintain and update the Student Support Services SOP manual as changes occur.
5.15.2. RESIDENTIAL SERVICES: Manage, operate and maintain Residential Services and associated databases for logistical support of the students and other official guests of the NETC.
188.8.131.52 Provide residential services to include but not limited to a hotel/motel registration and processing desk, information/assistance, and transportation services. Registration desk shall be operational 24 hours a day, 7 days per week (52 weeks per year).
184.108.40.206 Provide transportation services consisting of vehicles meeting GSA standards and operators (drivers) for students, contract instructors, FEMA employees and other personnel to support courses, programs, meetings, conferences and workshops conducted at NETC. Transportation shall be provided to and from NETC and points of arrival and departure serving the Baltimore, Maryland; Washington DC and Harrisburg, Pennsylvania, metropolitan areas.
220.127.116.11 Provide vehicles and operators on short notice 24 hours/day for delayed flights; unscheduled arrivals and departures; non-critical (ambulatory) medical emergencies; and other requirements identified by the COTR.
Buses shall be equivalent in quality to common carrier bus companies and charter bus services equipped with heat, air conditioning and restrooms.
Passenger cars shall seat 5-6 passengers comfortably, with seat belts for each passenger, with trunk space for luggage.
18.104.22.168 Provide field trip transportation from NETC to various locations. There will be approximately 20 fields annually ranging from 6-8 hours each.
22.214.171.124 The contractor shall be responsible for loss or damage to all luggage transported by the Contractor's vehicles.
5.15.3 ADMISSIONS SUPPORT: Manage, operate and maintain the student admissions process and associated databases for training courses, conferences, workshops and programs supported by NETC which includes Noble Training Center.
126.96.36.199 The student admissions process shall include but not limited to: applicant receipt, data entry, review, acceptance, rejection, cancellations, status notification, documentation, correspondence, stipends, transcripts, filing, certificates and other clerical duties such as open/sort/distribute mail, answer phones & emails, assemble packages, etc.
188.8.131.52 Operate a student service/assistance desk in building I admissions area (NETC) to accommodate student admission support 0730 - 1700.
5.16 REFUSE AND RECYCLING SERVICES:
Provide adequate bulk refuse and recycling containers and services in a sanitary manner to support all areas of the facility including the kitchen and PUB area.
5.16.1 Provide cardboard or plastic desk side recycling containers and larger recycling containers for classrooms and copier areas. Contractor shall provide all bags, as needed to fit the recycling containers.
184.108.40.206 The Contractor shall accept the following recycling material mixed in one container: computer paper, bound paper, bulletins, flyers and newsletters, colored paper, envelopes, fax paper, index cards, ledger paper, telephone books, corrugated cardboard, manila file folders, pamphlets, message pads and writing tablet paper.
5.16.2 The Contractor shall furnish bulk containers for trash collection and disposal. The containers shall be fully enclosed and leak-proof. Equipment operation shall accommodate overhead physical constraints and safety requirements. Containers used to collect and dispose of trash shall be maintained odor free, and maintained to present a clean appearance.
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